Shipping & Returns

Last updated: 08/06/2026

We want you to love your ATIVANNA. Below is everything you need to know about shipping, exchanges and returns.

1. Order processing

Orders are confirmed via WhatsApp and processed once payment is received. As each pair is handcrafted, please allow additional time for made-to-order or personalized items.

2. Shipping

• Estimated delivery times and costs are confirmed at checkout based on your location.
• You will receive tracking information once your order ships.
• Delivery times are estimates and may vary due to the courier or customs.

3. Exchanges

We gladly offer exchanges for a different size or model within the stated period, provided the item is unworn, in its original packaging and with tags attached.

4. Returns & refunds

• Returns are accepted within the stated period for unworn items in original condition.
• Once we receive and inspect the item, we will confirm your refund to the original payment method.
• Personalized or made-to-order items may not be eligible for return, except in case of a defect.

5. Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days and we will make it right.

6. How to start

To arrange an exchange or return, write to contact@ativanna.com or message us on WhatsApp.